Sysmaster Login Problem 2010
January 1st 2010 all Sysmaster’s not upgraded to latest firmware experienced the problem that you could not access to the web console.
Phased software versions where developers hard-code some session expiration date to some far future date. At lease while the developers work for the specific company.
The cookie expiration date has been set to Jan 01 2010 and it was set on 2003
This is not a big issue, traffic is not affected but access is not granted.
You can fix the access problem by changing the date on your computer to 2009 and you will be able to login without problems, however this is a fix not the solution to the problem.
We suggest you give us a call for upgrade on your system
We will replace de sp_login and sp_login_register upgrading 2010 to 2100
The price to solve this problem is $500 per Voicemaster.
Contact us at sales@procomm100.com
or call us at 703-636-7111
How to know if this is the problem?
Note about the problem:
Started like this:
[Fri Jan 1 07:00:03 2010] [error] [client 127.0.0.1] Premature end of script headers: /opt/web/crm/cgi-bin/if.cgi
[Sat Jan 2 07:00:02 2010] [error] [client 127.0.0.1] Premature end of script headers: /opt/web/crm/cgi-bin/if.cgi
You can find this at: /home/manager/debug/apache/
command:
cat httpsd_error_log
this will show you all the file so scroll to the end and find the errrors for the Jan 1